I’d just like to put in a good word for Revere Ware.
Sixteen, almost seventeen, years ago, we received a set of Revere Ware pans as a wedding gift from my uncle. We’ve used them daily for all of those years, and they have occasionally served as an impromptu drum set for the little ones. With constant use and mild abuse, I suppose it shouldn’t have come as a surprise to me when earlier this year, the round black knob atop the lid of one of the bigger pots popped off. We couldn’t reattach it, but I kept using the lid and simply handled it with potholders. This is not a good idea. Several times I got a slight steam-burn when the lid slipped or I couldn’t whisk it away fast enough.
I needed a new lid. With a knob.
Before traipsing off to a kitchen store for a new pot and lid, I decided I would contact the company and see if could buy a replacement lid from them.
I submitted a note via the online form under customer care and received a prompt and pleasant reply. They said that if I phoned them with my shipping address, they’d be happy to accommodate my request.
I got a pleasant woman on the line when I phoned.
I told her the pots were over 16 years old, and I have no paperwork or warranty information. Could I buy a new lid from them?
“You won’t need to buy one–we’ll just send you a new lid. Revere Ware pans have a 25-year warranty. And you don’t need any paperwork.”
I gave her my address, and she said that they’d ship it right away. I didn’t have to pay for the lid or shipping. I didn’t have to send in the broken lid or the knob. I just had to inform them of my situation, and this positive, upbeat customer service representative took care of everything.
I got it yesterday: a shiny new lid with a gleaming black knob.
So many companies try to get out of their warranty obligations, I thought I would praise a place that went far beyond what I ever expected or imagined.